How can we help you?
Getting Started
Learn how to create an account, verify your identity, and set your PIN.
Funding & Transfers
Guides on deposits, withdrawals, and instant internal transfers.
Security & PIN
Everything about protecting your assets and Transaction PIN recovery.
VIP Benefits
How to attain higher VIP ranks and unlock massive transaction limits.
Top Frequently Asked Questions
What is a Transaction PIN and why do I need it?
Your Transaction PIN is a distinct 4-6 digit code required for every withdrawal and internal transfer. It adds an extra layer of security to prevent unauthorized access to your funds, even if your account password is compromised.
How do I upgrade to Diamond VIP status?
To attain Diamond status, you must have a cumulative deposit of 50,000 USDT. Once met, you can click the 'Upgrade' button on the VIP Club page to unlock $1M daily and $30M monthly transaction limits.
Why hasn't my deposit arrived yet?
Blockchain deposits depend on network confirmations. Ensure you sent to the correct network (e.g., USDT-ERC20 vs TON). Most deposits arrive within 15-30 minutes. If it's been longer than 2 hours, please provide your TxID to our support team.
Are there any fees for internal transfers?
Yes, all internal transfers incur a flat fee of 1 USDT, regardless of the amount sent. Transfers represent instant peer-to-peer delivery of assets.
What should I do if I forget my Transaction PIN?
For security reasons, resetting a Transaction PIN requires manual verification. Please contact Live Support or submit a ticket from the Support page with proof of identity.
Still need help?
Our human agents are available 24/7 to assist you with complex issues.
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